Privacy Policy

Legal name: TJ SULLIVAN HOMELOANS PTY LTD
Trading name: Sovereign Finance Brokers
ABN: 73 658 107 290

TJ SULLIVAN HOMELOANS PTY LTD (ABN 73 658 107 290), trading as Sovereign Finance Brokers (“we”, “our”, “us”), is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect and how we use it

We collect personal information when you enquire with us, apply for credit, use our website, or communicate with us by phone or email. This may include:

  • Identification and contact details (name, address, date of birth, email, phone)

  • Financial details (income, expenses, assets, liabilities, bank statements, credit history)

  • Employment and business details

  • Sensitive information (e.g. health information or vulnerability disclosures) only where relevant to your application and with your consent

We use your information to:

  • Assess and process credit assistance requests and applications

  • Manage our relationship with you and our panel of lenders/credit providers

  • Satisfy legal and regulatory obligations

  • Conduct administration, reporting, product development and service improvement

  • Provide you with updates and marketing communications about our services (you can opt out at any time)

Direct marketing

We may send you newsletters, offers and updates by email, SMS or phone. You can unsubscribe at any time by following the link in our emails or contacting us using the details below.

How we store and protect your information

We take reasonable steps to keep your information secure, accurate and up to date. Information is stored in secure systems with access restricted to personnel who need it to perform their role. We use safeguards such as password protection, firewalls and secure facilities. We retain information only for as long as required by law or for our business functions, after which it is destroyed or de-identified.

Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose personal information to:

  • Lenders and credit providers to arrange and manage credit products

  • Our professional advisers, service and technology providers (e.g. data storage, document collection services) who are bound by confidentiality and privacy obligations

  • Government agencies and regulators where required or authorised by law

Where practicable, we disclose only what is necessary for the relevant purpose and take reasonable steps to ensure third parties handle your information in line with the APPs.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date. We will respond within a reasonable time and may ask you to verify your identity. If we refuse access or correction (in limited circumstances allowed by law), we will provide written reasons and information about how to complain.

Contact for privacy requests and complaints:
Sovereign Finance Brokers
Phone: 0432 142 144
Email: taila@sovereignfinancebrokers.com.au

Complaints

If you have a privacy concern or wish to make a complaint, please contact us using the details above or via our complaints form here. We will acknowledge your complaint, investigate it through our internal complaints process and aim to respond in writing within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Your consent

By engaging our services, you consent to the collection, use and disclosure of your personal information as described in this policy.

Changes to this policy

We may update this policy from time to time. The latest version will be available on our website or on request.

Licensing Statement

Taila Sullivan (CRN 516433) is an authorised credit representative of Connective Credit Services Pty Ltd (Australian Credit Licence 389328).

General Disclaimer

Information provided by Sovereign Finance Brokers is general in nature and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate to your circumstances and seek independent advice where necessary. All credit assistance and loan applications are subject to lender credit criteria, eligibility, verification and approval. Fees, charges and terms and conditions apply.